Care home
Queenswood Care Home
A care home website designed for the person researching at eleven at night, not for the brochure.
Website and enquiries
Read it
← All Case Studies
Plumbing and heating
RPH Home Services: turning scattered enquiries into booked jobs
Enquiries arriving in three places, and a booking system that consolidates them into one diary.
The situation
RPH Home Services had the classic home-services problem: enquiries arriving by phone, by web form and by social message, all needing to end up in the same diary, and all depending on whoever was free to notice them.
For a business where the engineers are out all day, that is a genuine commercial issue rather than an administrative one. An enquiry that sits unanswered for four hours has often already gone to whoever replied in ten minutes, and you never hear about the job you did not get.
What we built
A website built for a phone first, because that is where the traffic is, with the phone number reachable from anywhere on the page and an online booking route for customers who would rather not call at all.
The booking side shows real availability rather than a request form that somebody has to process, which removes the back-and-forth entirely for straightforward jobs. Enquiries land in one place with the detail already captured, rather than being reconstructed from a voicemail.
Why it works for a trades business
The test for anything we build for a trades operation is whether it works for someone standing in a customer's hallway with dirty hands and a phone. If capturing or checking a job takes more than a few seconds, it will not be done at the job. It will be reconstructed in the evening, badly.
That constraint shapes the whole design, and it is why we insist on watching how the work actually happens before building anything.
What We Did
The services behind this project
Each one has a page of its own, covering what's included, what it costs and how we work.
More Of Our Work
Other case studies
Tree surgery
Sam Wass Tree Surgeons
A service business that works across a spread of towns, and a site built for how customers actually search.
Website and local SEO
Read it
Digital signage SaaS
BDigital
A complete SaaS product built from scratch: the player running on the screen, the app that drives it, the designers that fill it and the per-screen billing behind it.
SaaS platform, player apps and billing
Read it
Talk to us about a project like this
Tell us what's going on and we'll tell you straight whether we can help, what it would cost, and how quickly we can start. No hard sell.
Open 9am–9pm, 7 days a week